WHY THE SHIPPING TIME CAN'T BE MORE FASTER ?
We chose to have our jewelry made with the utmost respect for tradition and quality standards. For this reason, we are linked to reals craftsmen jeweler in Eastern Europe. Each piece of jewelry is made on demand,in small quantities,for this reason, delivery time varies between 10 and 20 days. True crafts work take time.
I AM HAVING TROUBLE PLACING AN ORDER?
CAN I CHANGE MY ORDER ONCE ITS PLACED ?
If you have placed an order incorrectly, please contact us and we will cancel the order, allowing you to re-order the correct items.
CAN I HAVE A DIFFERENT DELIVERY ADDRESS TO MY BILLING ADDRESS ?
WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED ?
WHY WAS MY ORDER CANCELED?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account.
CAN I TRACK MY ORDER ?
Yes you can track your order by the UkrPosht website with your tracking number.
Unfortunately until further notice the tracking of parcels from Ukrain is no longer possible for the following countries: New Zealand, Canada, Australia and Germany.
WHAT PAYMENT METHODS DO YOU ACCEPT ?
- Visa Electron
- American Express
- Cash on Delivery
- Bank Wire
(In rare cases very exceptional, a payment by paypal can be performed after accept of the customer service.)
DO I HAVE TO PAY CUSTOMS AND IMPORT DUTIES ?
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. You can know more to : Shipping & Returns