Shipping & Returns
Shipping & Returns
Last Update : September 13th 2023
- Stock availability
The Products are offered for sale and delivered within the limit of available stocks. In the event of unavailability of the Product ordered, VKNG immediately informs the Customer and may offer them a Product of equivalent quality and price or, failing that, reimburse the Order if the Customer wishes. Apart from reimbursement of the price of the unavailable Product, VKNG is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to VKNG.
- Right of retention and transfer of risks
VKNG remains the owner of the Products sold until full payment of the price. VKNG undertakes to take all the necessary precautions for the proper conservation of the Products while in VKNG’s ownership. Except in the case where full payment of the price has not been paid at the time of the Order, ownership of the Product is transferred to the Customer upon delivery. Any risk of loss or damage to a Product is transferred to the Customer when the latter or a third party designated by them (for example, a collection point, a concierge, etc.) and any provider other than the carrier offered by VKNG, takes physical possession of it. In any event, when the Customer entrusts the delivery of the goods to a carrier other than the one offered by VKNG, the risk of loss or damage to the Product is transferred to the Customer when it is handed over to the carrier.
- Countries we ship to:
Delivery is available worldwide, except for the following countries to which we do not ship our products yet:
Algeria, China, India, Indonesia, Iran (Islamic Republic Of), Iraq, Lebanon, Morocco, South Africa, Tunisia, Venezuela.
- Shipping methods and carrier
When placing your order, The Customer has the choice between: standard shipping and express shipping. Deliveries are made by an independent carrier, to the address provided by the Customer when placing their Order and which the carrier can easily access. When placing the Order, VKNG may offer the Customer different delivery methods. The Customer will then be informed, before finalizing their Order, of the deadlines and prices charged by the carrier.
Standard shipping: Standard shipping is offered for any order of one or several products over USD 70. Please note that voluminous products (such as canvas, horns, shields, axes or certain items of clothing) are not eligible for free delivery.
- For Products made on demand in our workshop in Ukraine: standard delivery is made from Ukraine through UkrPoshta which applies its own general conditions of sale, accessible through the following link: https://www.ukrposhta.ua/en/pravyla-nadannia-posluh-poshtovoho-zviazku.
- For all other products: Delivery is made from our warehouse in Marseille (France) through the French Local Post (La Poste - Tracked Delivery) which applies its own general conditions of sale, accessible through the following link: https://laposte.fr/medias/sys_master/apache_synchronised/h70/h5a/11453159931934/CSV-Export-Suivi-V1Janv-2019.pdf
Express shipping: Express shipping is offered for any order of one or several products over USD 200. However, please note that Products handcrafted in our workshop in Ukraine are not eligible for express shipping. If you place an order over USD 200, only products that are not handmade in our workshop in Ukraine will be delivered via free express delivery, other products will be shipped via free standard delivery.
Please note that voluminous products (such as canvas, horns, shields, axes or certain items of clothing) are not eligible for free delivery.
Express shipping is provided worldwide, except for the countries listed in article 2, and is provided by DHL Express which applies its own general conditions of sale, accessible through the following link: https://mydhl.express.dhl/fr/en/legal/terms-and-conditions.html
- Delivery time
After your payment is verified, it may take up to 48 hours to process and ship your order. Orders placed after 11 am CET will be processed on the next business day. The Consumer is informed, at the time of their Order that some Products are handcrafted upon request and require a delay of 2 to 7 working days for crafting before shipment..
Unless otherwise stated on the Website at the time of the Order and / or on the Order page and unless the law allows a longer period, VKNG undertakes to deliver any Product within the delivery times shown below, according to the Country the products are shipped to:
Country shipping to
DHL Express Shipping
USA / Canada
Europe (outside France)
Rest of the world
The delivery times indicated in the Order may be longer and vary, taking into account the postal service delivery contingencies and any unforeseeable event external to VKNG or the carrier (e.g. strike).
- Late delivery
When the ordered Product is not delivered on or before the date specified on the Order form or provided for in the GTC, the Customer may, after unsuccessfully instructing VKNG to perform its delivery obligation within a reasonable additional time, resolve the contract by registered letter with acknowledgment of receipt or in writing on another durable medium. The contract is considered terminated upon receipt by VKNG of the letter or writing informing it of such termination, unless VKNG has performed its delivery obligation in the meantime. When the contract is terminated under these conditions, VKNG will reimburse the Customer for all sums paid, at the latest within fourteen days following the date on which the contract was terminated.
Unless the law provides otherwise, and unless otherwise provided herein, delivery time overruns may not give rise to damages or indemnities of any kind. VKNG reserves the right to forward the Customer's complaint to the carrier responsible for the delivery, which may, if necessary, request further information from the Customer concerning the delay.
- Place of delivery
The Products are delivered to the address provided by the Customer when ordering. The Customer may not change the place of delivery after the Order. VKNG may deliver the Product directly to the Customer’s address or to a pick-up point. In the event of an epidemic or any other health risk, the package may be left in front of the building at the place of delivery (contactless delivery). An unexpired identity document may be requested prior to delivery of the Product. Within a period of fifteen days from the notice of availability (notice of passage, notice of availability at a collection point, etc.), the Customer must collect the Product ordered. If the Product is not collected within the time limit and under the conditions provideded, the Order will be canceled and the return shipping costs may be charged to the Customer.
- Product Condition.
When the Product is delivered to the address indicated by the Customer when ordering, it is the Customer's responsibility to check the condition of the delivered Product in the presence of the delivery person and, in the event of damage or incomplete delivery, to “express reservations” about the delivery and possibly refuse delivery of the Product to the delivery person directly.
The products shall be returned to the following address: BLGD Entreprise / VKNG,
21 boulevard Kraëmer 13014 Marseille, France. Any Product returned to a different address cannot be exchanged or refunded (except at our request). The Customer will be asked to enclose in the return package a copy of the Order confirmation letter or a handwritten document mentioning the Order number and the price paid for the Order, as well as the withdrawal form or any other unambiguous statement regarding the exercise of the right of withdrawal, a legal or commercial warranty, justifying the return of the Product.
It is mandatory to make an exchange or return request by email to: firstname.lastname@example.org before sending the return. Otherwise it will be automatically refused.
The Customer may return the Product in its original packaging, or in any other packaging, provided that they take all precautions to ensure that the Product is packaged and protected as well as it may be in its original packaging so that it does not suffer any damage during transportation. Unless the law provides otherwise, any Product returned incomplete or deteriorated during shipping or showing signs of wear or odors may not be exchanged or refunded to the customer.
In the event of a return that does not comply with the legal and / or commercial conditions provided for, no exchange will be possible and no refund will be issued and the customer will remain the owner of the returned Product, which they can collect directly from VKNG, or which will be returned at their expense within a maximum of one month, following the notification of the refusal of refund by VKNG.
- Return costs and refund
In case of exercise of the right of withdrawal, the commercial warranty or a legal guarantee, the Customer will be able to choose between the refund of the Product or an exchange.
- In case of refund request:
The Customer pays all shipping charges for returning the Product. Upon receipt of the Product, VKNG proceeds with the full refund of the price of the returned Product including the initial shipping costs. VKNG issues the refund using the same mean of payment as the one used by the Customer for the initial transaction, except if they expressly accept a different method. Please be aware that payments can take up to 7 working days to be processed depending on your bank or payment provider. After the refund has been issued, it will take up to 3 business days for the funds to be returned to your credit card or PayPal account.
In case of customs fees to recover the returned package, the customs fees are deducted from the refund.
In some cases, it is possible to ask the customer support for a DHL express return label.
The customer will be charged $21.90 to receive this label by email. The customer will need to repack the product in its original packaging and arrange for the package to be picked up by DHL Express at a time that is convenient for them.
Any product purchased with a discount is not eligible for a refund. The customer can however ask for a credit note if the conditions quoted above in this article are respected.
- In case of exchange request
The Customer shall pay in advance all shipping costs for the return of the Product. Upon receipt of the Product, VKNG shall
will reship the new product of identical value. In the event of an exchange for a higher priced Product, the Customer shall pay the difference in price before VKNG ships the exchange.
The consumer will not be charged standard shipping costs for the new Product for an order placed as part of an exchange. The new Product will be shipped as standard shipping, under the conditions set forth in the "Orders" section of Terms and Conditions.
In case of customs fees to recover the returned package, the customs fees will be charged to the customer and must be paid before the exchange is shipped.
In some cases, it is possible to ask the customer support for a DHL express return label.
The customer will be charged $21.90 (for USA and Europe) to receive this label by email. The customer will need to repack the product in its original packaging and arrange for the package to be picked up by DHL Express at a time that is convenient for them.
- Package returned to sender
It may happen that the package is returned to the sender.
If the reason for the return is: "incomplete address", "refusal by the addressee" or "impossible to deliver to this address", the customer will have to pay the cost of a new shipment in the amount of $12.90 for standard delivery.