Shipping & Returns

Shipping & Returns

Last Update : September 13th 2023

SHIPPING

  1. Stock availability

The Products are offered for sale and delivered within the limit of available stocks. In the event of unavailability of the Product ordered, VKNG immediately informs the Customer and may offer them a Product of equivalent quality and price or, failing that, reimburse the Order if the Customer wishes. Apart from reimbursement of the price of the unavailable Product, VKNG is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to VKNG.

  1. Right of retention and transfer of risks

VKNG remains the owner of the Products sold until full payment of the price. VKNG undertakes to take all the necessary precautions for the proper conservation of the Products while in VKNG’s ownership. Except in the case where full payment of the price has not been paid at the time of the Order, ownership of the Product is transferred to the Customer upon delivery. Any risk of loss or damage to a Product is transferred to the Customer when the latter or a third party designated by them (for example, a collection point, a concierge, etc.) and any provider other than the carrier offered by VKNG, takes physical possession of it. In any event, when the Customer entrusts the delivery of the goods to a carrier other than the one offered by VKNG, the risk of loss or damage to the Product is transferred to the Customer when it is handed over to the carrier.

  1. Countries we ship to:

Delivery is available worldwide, except for the following countries to which we do not ship our products yet:

Algeria, China, India, Indonesia, Iran (Islamic Republic Of), Iraq, Lebanon, Morocco, South Africa, Tunisia, Venezuela.

  1. Shipping methods and carrier

When placing your order, The Customer has the choice between: standard shipping and express shipping. Deliveries are made by an independent carrier, to the address provided by the Customer when placing their Order and which the carrier can easily access. When placing the Order, VKNG may offer the Customer different delivery methods. The Customer will then be informed, before finalizing their Order, of the deadlines and prices charged by the carrier.

Standard shipping: Standard shipping is offered for any order of one or several products over USD 70. Please note that voluminous products (such as canvas, horns, shields, axes or certain items of clothing) are not eligible for free delivery.

  • For Products made on demand in our workshop in Ukraine: standard delivery is made from Ukraine through UkrPoshta which applies its own general conditions of sale, accessible through the following link: https://www.ukrposhta.ua/en/pravyla-nadannia-posluh-poshtovoho-zviazku.
  • For all other products: Delivery is made from our warehouse in Marseille (France) through the French Local Post (La Poste - Tracked Delivery) which applies its own general conditions of sale, accessible through the following link: https://laposte.fr/medias/sys_master/apache_synchronised/h70/h5a/11453159931934/CSV-Export-Suivi-V1Janv-2019.pdf

Express shipping: Express shipping is offered for any order of one or several products over USD 200. However, please note that Products handcrafted in our workshop in Ukraine are not eligible for express shipping. If you place an order over USD 200, only products that are not handmade in our workshop in Ukraine will be delivered via free express delivery, other products will be shipped via free standard delivery. 
Please note that voluminous products (such as canvas, horns, shields, axes or certain items of clothing) are not eligible for free delivery.

Express shipping is provided worldwide, except for the countries listed in article 2, and is provided by DHL Express which applies its own general conditions of sale, accessible through the following link: https://mydhl.express.dhl/fr/en/legal/terms-and-conditions.html

  1. Delivery time

After your payment is verified, it may take up to 48 hours to process and ship your order. Orders placed after 11 am CET will be processed on the next business day. The Consumer is informed, at the time of their Order that some Products are handcrafted upon request and require a delay of 2 to 7 working days for crafting before shipment..

Unless otherwise stated on the Website at the time of the Order and / or on the Order page and unless the law allows a longer period, VKNG undertakes to deliver any Product within the delivery times shown below, according to the Country the products are shipped to:

 

Country shipping to

Standard Shipping

DHL Express Shipping

USA / Canada

7-15 Days

1-2 Days

France

7-10 Days

1 Day

Europe (outside France)

7-10 Days

2-5 Days

Rest of the world

10-20 Days

2-7 Days

 

The delivery times indicated in the Order may be longer and vary, taking into account the postal service delivery contingencies and any unforeseeable event external to VKNG or the carrier (e.g. strike).

  1. Late delivery

 When the ordered Product is not delivered on or before the date specified on the Order form or provided for in the GTC, the Customer may, after unsuccessfully instructing VKNG to perform its delivery obligation within a reasonable additional time, resolve the contract by registered letter with acknowledgment of receipt or in writing on another durable medium. The contract is considered terminated upon receipt by VKNG of the letter or writing informing it of such termination, unless VKNG has performed its delivery obligation in the meantime. When the contract is terminated under these conditions, VKNG will reimburse the Customer for all sums paid, at the latest within fourteen days following the date on which the contract was terminated.

Unless the law provides otherwise, and unless otherwise provided herein, delivery time overruns may not give rise to damages or indemnities of any kind. VKNG reserves the right to forward the Customer's complaint to the carrier responsible for the delivery, which may, if necessary, request further information from the Customer concerning the delay.

  1. Place of delivery

The Products are delivered to the address provided by the Customer when ordering. The Customer may not change the place of delivery after the Order. VKNG may deliver the Product directly to the Customer’s address or to a pick-up point. In the event of an epidemic or any other health risk, the package may be left in front of the building at the place of delivery (contactless delivery). An unexpired identity document may be requested prior to delivery of the Product. Within a period of fifteen days from the notice of availability (notice of passage, notice of availability at a collection point, etc.), the Customer must collect the Product ordered. If the Product is not collected within the time limit and under the conditions provideded, the Order will be canceled and the return shipping costs may be charged to the Customer.

  1. Product Condition.

When the Product is delivered to the address indicated by the Customer when ordering, it is the Customer's responsibility to check the condition of the delivered Product in the presence of the delivery person and, in the event of damage or incomplete delivery, to “express reservations” about the delivery and possibly refuse delivery of the Product to the delivery person directly.

RETURNS

Return Address

Products must be returned to the following address:
BLGD Entreprise / VKNG
21 boulevard Kraëmer
13014 Marseille, France

⚠️ Any product returned to a different address will not be processed for exchange or refund unless explicitly requested by our customer service.

Your return package must include:

  • A copy of the order confirmation email or a handwritten note with the order number and the amount paid

  • A completed withdrawal form or a clear written request indicating your wish to return the item (right of withdrawal, legal or commercial warranty)

Right of Withdrawal

As per legal requirements, you have 14 days from the date of receipt to exercise your right of withdrawal, without needing to justify your decision.

To initiate a return or exchange, please contact our customer service by email at:
📩 customerservice@vkngjewelry.com
Any return sent without prior approval will be refused.

Product Condition

Returned products must be:

  • In original condition (unworn, unused, undamaged)

  • Packaged securely to avoid damage during shipping (original packaging or equivalent protection)

We reserve the right to refuse returns that are incomplete, damaged, worn, or emit odors. In such cases, the product will remain your property and can be returned to you at your expense or collected from our facility within 30 days.

Refunds & Return Shipping Costs

If you exercise your right of withdrawal, or a warranty applies:

  • Shipping costs for returning the item are your responsibility

  • Once we receive and inspect the product, we will issue a full refund, including the initial delivery costs

  • Refunds are processed via the original payment method unless you request otherwise

  • ⚠️ Refunds may take up to 7 business days to appear, depending on your bank or payment provider

  • If customs fees are charged to recover the returned item, these will be deducted from the refund

Optional DHL Return Label

You may request a DHL Express return label from our customer service for a fee of $21.90.
The customer is responsible for:

  • Properly repacking the product

  • Scheduling the DHL pickup

Exchanges

If you wish to exchange an item:

  • You must pay the return shipping costs

  • Once the item is received and approved, we will ship the new item free of charge via standard shipping

  • If the new item is more expensive, the price difference must be paid before shipping

  • Customs fees (if any) must be paid before the exchange is sent

DHL Express return labels are available under the same terms as for refunds ($21.90 for USA and Europe).

Discounted Products

Products purchased with a discount or during a sale are not eligible for refunds.
However, you may request a store credit, provided all return conditions are met.

Return to Sender

If a package is returned to us due to:

  • Incomplete address

  • Refusal of delivery

  • Failed delivery attempts

You will need to pay a $12.90 fee for reshipment via standard delivery.