My package is being held by the French post - for two months now. Instead of sending a new package, VKNG has deemed it good business practices to make me wait until they can retrieve it, then send it via Ukraine post. So I'm left holding an empty bag for the holidays.
the ring is even better than what it looked like in the pictures, the raised lines and the stone are even shinier and overall it looks absolutely stunning. It’s not even for me because I bought it as a gift for my boyfriend, but personally I love it! It also arrived with a little ring box and a small velvety bag to store it safely.
I’ve had some troubles with the shipping, the delivery was pretty late actually, but Annie was always kind to reassure me that everything was looking fine and there weren’t any issues everytime I wrote to customer service (which I really did a lot of times lol), so that helped.
So nice and well done
Handcrafted Helm of Awe Clasp Leather Bracelet Bronze
I still have not received my bracelet! There are alleged shipping issues, and I don’t know if it will ever arrive. It is stuck somewhere in shipping hell. I ordered this over 4 weeks ago. This is very frustrating especially as this is a gift!
They've been giving me the runaround and often won't even respond to requests for updates on the shipping of my item. Customer service is undoubtedly terrible.
I tell them they've somehow shipped my item to a pick up location in France an they tell me "No no customs has it and it's on it's way to you" despite the tracking telling me otherwise. I wait for any change to the tracking and when I don't see any change to the tracking I reach out 3 more times over the course of a week receiving no response. I finally get a response that they'll retrieve the item from the post office and they'll redirect it to ship from Ukraine. That was 2 weeks ago and I've seen nothing further.
It's clear to me that the people in their customer service department don't care what happens once they have your money.
Thank you very much!
100% happy with this :)
I ordered a month ago… they said they Gad logistics problems, which I can understand but it’s been a month….
They won’t let me cancel the order either. Apparently I should just wait forever so… I considered myself robbed. Lesson learned
The necklace that came with the pendant was very fragile, but the pendant itself has proven to be pretty strong. The accents on the letters aren't very legible, but the rest of the design is stellar. A custom engraving makes the pendant feel much more personal, so I do recommend it. Regardless, this pendant is worth the purchase if you believe in its message. Just be sure to have a spare necklass in case the one you have breaks.
Not easy to find the size in the listing. Very strange if you have to give your size in cm and when it arrives it’s a “one size fits all” . Too big and i can not use my bracelet!
Very bright silver, great design as well. Not too big but wears well and easy to see. The Latin inscription very easy to read….a conversation starter.
Still haven’t received this pendant
Just awsome craftmanship. What more can I possibly say or want
I am very happy with the quality of this ring, it is a gift for my boyfriend. I’m very exciting for him to receive it and it looks like the sizing should be accurate. I’m also thankful to the customer service from Annie who assisted me with this order!
My only disappointment is that the ring has no pouch or box to present/store it in. It only arrived in plastic and bubble wrap. I figured this would be a given addition particularly considering the price and quality. Perhaps there was an option to add this which I was unaware of? I’m not sure.
I will now need to find something suitable to gift it in.
Still have not received my buckle purchase.
I ordert 5 times and always ist a pleasure. OK it take time, but the builder are from Ukraine. So i will wait more longer. Free Ukraine ✊